We generally feel more comfortable around those who share our beliefs and outlook on life, who think the way we do. The naysayers, gadflies and critics in our ranks can be such a bother. They often challenge our perspective and compel us to rethink our opinions. Even when they do it politely and diplomatically, it can be unsettling.

      Leaders likewise do not like dissenters. This is especially true with religious organizations, which are hierarchal in nature and believe their authority originates with God, thus shielding their actions and decisions from questioning. But heads of organizations of all stripes, in moments of frustration, often throw up their hands and say: “Why is it so hard for you to do what we ask, to simply conform?”

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